Seyron provides websites, lead recovery, automation, AI receptionist features, review request automation, booking links, CRM/export setup and related digital services for service businesses. This policy explains how we handle personal information across those services and our website at seyron.com.au.

By using Seyron or providing us with information, you agree to the practices described here. This page is general information about how we work — it is not legal advice.

Depending on how you interact with us, we may collect information such as:

• Name and business name
• Email address and phone number
• Website URL and business/service details
• Enquiry, demo and booking details
• Messages submitted through forms
• Lead and customer information submitted through Seyron systems
• Notes, statuses and follow-up information
• Technical data such as IP address, browser/device information, and analytics or usage data where applicable
• Billing and contact information where applicable

We may collect information through:

• Website forms and booking/demo enquiries
• Client onboarding forms
• Information you or your business provide to us directly
• Customer enquiry forms hosted by Seyron on behalf of business clients
• Communications by email or phone
• Analytics and tools used on our website or app

We use information to:

• Respond to enquiries and provide our services
• Create websites and automation workflows
• Manage leads and follow-ups
• Send owner and customer notifications where configured
• Improve Seyron and develop new features
• Provide support and troubleshooting
• Handle billing and administration
• Maintain security and help prevent fraud
• Comply with our legal obligations

Seyron may process customer enquiry and lead data on behalf of business clients as part of providing the configured service (for example, enquiries captured through a website or form we host for a client).

• Business clients are responsible for ensuring their own customer privacy notices and consents are appropriate for how they use Seyron with their customers.
• We use that data to provide the service the client has configured.
• We do not sell customer lead data.

Seyron may use AI-assisted tools to help generate summaries, draft responses, classify and organise leads, or assist with website and automation setup.

• AI-generated outputs should be reviewed where appropriate before being relied upon.
• We aim not to use sensitive information unnecessarily.
• Clients should avoid submitting unnecessary sensitive information unless it is genuinely required for the service.

We may share information with third parties where needed to operate Seyron and deliver our services, including:

• Service providers and software platforms required to operate Seyron
• Hosting and cloud providers
• Email and SMS providers
• CRM, booking and integration providers where configured
• Professional advisers
• Legal or regulatory bodies where required by law
• A buyer or successor in the event of a business transfer, merger or acquisition

We do not sell personal information.

Some of our service providers may store or process information outside Australia. Where this happens, we take reasonable steps to use reputable providers and to protect the information we are responsible for.

We use reasonable technical and organisational safeguards to protect personal information, including restricted access and secure hosting and providers. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We keep information only as long as reasonably needed to provide our services and for legal, administrative or legitimate business purposes. Clients may request deletion or export of their data where appropriate. Some backups and logs may take time to be fully removed.

You may request access to, or correction of, the personal information we hold about you. To make a request, contact us using the details below and we will respond within a reasonable time.

We may send you service-related communications and, at times, marketing communications about Seyron. You can unsubscribe or opt out of marketing communications where applicable, and we will continue to send essential service messages where needed.

Our website may use cookies and analytics to understand how the site is used and to improve our services. You can manage or disable cookies through your browser settings, though some parts of the site may not work as intended without them.

Seyron is intended for businesses and is not directed at children. We do not knowingly collect personal information from children.

We may update this policy from time to time. When we do, we will post the updated version on our website and revise the “last updated” date above.

For privacy questions or requests, contact us at seandsokc35@gmail.com.

This Privacy Policy is provided as general information and does not constitute legal advice. We do not claim to be fully compliant with every applicable law. For advice specific to your circumstances, please consult a qualified professional. You can also review our services on the features page.